SERVICE TERMS AND CONDITIONS

Effective Date: 10/18/2023

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SCOPE OF SERVICES

Ditch the Dirt Cleaning Services agrees to perform the cleaning services as specified in the agreed-upon cleaning schedule. The scope of services may include but is not limited to:

• Residential cleaning

• Commercial cleaning

• Specialty cleaning

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CLEANING SCHEDULE

The Parties will establish a cleaning schedule detailing the date and time of each cleaning visit. The Client agrees to provide access to the premises on the scheduled cleaning days.

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CLEANING SUPPLIES

Ditch the Dirt Cleaning Services will supply all necessary cleaning equipment and materials unless otherwise agreed upon. At Ditch the Dirt Cleaning Services, we employ secure and dependable professional-grade cleaning solutions to meticulously cleanse your residence. Nonetheless, should you possess specific, preferred cleaning products designed for particular surfaces, we are delighted to accommodate your preferences. We kindly request that you contact us before your scheduled cleaning appointment, and we will make every effort to provide comprehensive instructions to your assigned professional house cleaner, ensuring your complete satisfaction. To prevent cross-contamination, we may request to use your own vacuum cleaner.

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PAYMENT AND FEES

- Full Payment Due: Payment for cleaning services is required in full at the time of your cleaning. - Upfront Payment: Prior to the scheduled cleaning, an 80% payment is due in advance. A valid credit card number must be on file. - Balance Billing: Your account will be charged for the balance due, including any applicable fees, following each cleaning unless an alternative payment method is provided at the time of service. We accept payments through MasterCard, Visa, American Express, checks, or Zelle. - Return Check or Failed Transaction: A $35 fee will be charged for each returned check or unsuccessful credit card transaction. If the outstanding balance, plus the $35 fee, is not settled within 7 days, a 15% interest charge will begin accruing. - All payments should be made to the company and not to the cleaning techs.

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BILLING INFORMATION:

At Ditch the Dirt Cleaning Services, we use HTTPS and SSL protocols (online security technology) At Ditch the Dirt Cleaning Services we employ HTTPS protocols and SSL (Secure Sockets Layer) technology to guarantee the absolute integrity and invulnerability of our website. Any billing information retained is safeguarded within a highly secure database that also remains impervious to any compromise. Rest assured, your security ranks as our utmost priority.

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QUOTING/ESTIMATES AND PRICING ADJUSTING:

- Custom Quotes: We can provide a personalized quotes based on a walkthrough or your description of your cleaning environment & requirements. Quotes/Estimates are free. - Pricing Adjustments: We reserve the right to add additional fees to the final price if the cleaning is considered heavy or differs significantly from the initial description provided during booking. - Preparation Responsibility: To ensure efficient cleaning, please ensure that the cleaning area is uncluttered. Hourly charges or additional charges may apply if the cleaning technicians require additional time due to an unprepared home or if the job's scope exceeds the initial estimate. Any related changes and charges will be communicated to you. - Incomplete Cleaning Responsibility: Please note that if we are unable to complete the entire cleaning due to conditions beyond our control, you will still be responsible for the full cost of the service. Your understanding and cooperation in preparing the space are appreciated. The Client agrees to pay Ditch the Dirt Cleaning Services the agreed-upon fee for the services as specified in the Payment Agreement. - Payment Schedule: At least 80% or full payment upfront and the Balance - Late Payments: Late payments may incur a late fee $30 for every 15 days or as specified in the Payment Agreement.

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PRICE INCREASES

Ditch the Dirt Cleaning Services reserves the right to increase prices at any time.

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SERVICE ARRIVAL WINDOWS

Ditch the Dirt Cleaning Services is unable to provide specific arrival times for any cleaning service in order to provide top-notch service to all of its valued customers. Arrival windows enable our experienced cleaning team to handle any variations or unforeseen events that may occur on any given day or in any given property without compromising the promises we make to you. Our skilled cleaning team will show up during the following window of time:

• When we have a key to the house, we can arrive any time between 8 A. M and 4 P.M.

• We will schedule a two-hour arrival window between the hours of 8 A.M. and 4 P.M. when we are meeting someone at their house.

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PETS

While we absolutely adore pets and understand that they are an integral part of your family, we kindly request that you ensure they are safely secured or kept away during our cleaning visits. Our cleaners are not equipped to handle pet care or control, and it's important to note that we cannot be held responsible if your pets escape during our service. Additionally, while we're committed to providing a thorough and meticulous cleaning experience, we do not clean pet excretions or perform any pet-related tasks. We appreciate your understanding and cooperation, as it ensures a safe and efficient cleaning process for both our team and your beloved pets.

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DISHES

We are pleased to offer dishwashing services as part of our cleaning routine. If the dishwasher is empty, we will gladly rinse and load it for you. If the dishwasher is already full, we will hand wash and air dry your dishes near the sink to ensure a clear separation between clean and dirty dishes. However, if there is an excess of dishes in the sink that would require more than 15 minutes of additional cleaning time, our fees for handling

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BREAKAGE/LOSS

Ditch the Dirt Cleaning Services is fully bonded and insured. In the event of any breakage or loss, it is imperative to notify us within 48 hours of the service. Key replacement and locksmith fees are covered only in cases of key loss or miscoding, subject to a maximum liability limit of $80.00 per location. Should we be requested to perform additional tasks such as dusting or cleaning the inside of China, inside entertainment centers, cabinets, or hutches, initiating laundry, washing dishes, cleaning small computer equipment, antiques, collections, or using client-owned equipment like vacuums, you hereby agree to indemnify and hold harmless Ditch the Dirt Cleaning Services and its employees from any liability for damage or breakage of any articles or components. While we make every effort to prevent breakages, accidents may occur. Our Limited Liability protection covers replacement or repair, with an attempt to procure identical replacements, although it cannot be guaranteed. For this reason, we advise against cleaning irreplaceable or highly sentimental items. Ditch the Dirt Cleaning Services is not liable for damages resulting from faulty installation, improper maintenance, or natural wear and tear of any items.

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RESCHEDULING, CANCELLATION, AND LOCKOUT POLICY

Recurring cleanings are planned in accordance with the priorities specified during your consultation and our checklist. Recurring services are usually priced cheaper than our regular rates. If you decide to cancel an already set up recurring services after the first cleaning, please be advised that our regular rates will start to apply. We understand it may be necessary to reschedule on occasion. We require at least 48 hours' notice for rescheduling or cancellations. If you cancel with less than 48 hours' notice, and your cleaning is not rescheduled within a week, you will be charged the full anticipated cost of your scheduled cleaning, without exceptions. All future cleanings will remain unchanged. Schedule or service changes may not be made through your professional house cleaner. You must call the office line. Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergencies or illness, may still be charged the cancellation fee. Ditch the Dirt Cleaning Services reserves the right to make these determinations on a case-by-case basis. Our cleaning hours are from 8:00 a.m. to 4:00 p.m., unless it’s a special agreement. If for any circumstance our cleaning crew are SENT AWAY or LOCKED OUT from your home between these hours, there will be a cancellation fee of 100% of your typical cleaning rate. We will make every effort to work within the time frame you requested but ask not to be sent away during our working hours.

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CONSISTENCY

We will try as much as possible to have the same cleaning techs to clean your home or office regularly, however, this is not guaranteed. Due to vacation, illness, or departure from the company, Ditch the Dirt Cleaning services may occasionally provide a replacement professional cleaning crew.

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FEEDBACK

You'll have the chance to rate the cleaning on a scale of 1 to 10 after each one or occasionally. The pay scale for the specialized house cleaners who have been assigned to your home will be directly based on your rating. Please take a moment to share your thoughts. We respect your thoughts, and your feedback is crucial for quality assurance and service improvement so that we can better serve you.

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GRATUITY/TIPS

Tipping your cleaners, while not a mandatory practice, is a wonderful way to express appreciation for their hard work and dedication. It's an acknowledgment of the extra effort they put into ensuring your space is clean and inviting. Cleaners often go above and beyond to meet your expectations and keep your environment spotless. Your gesture of tipping not only provides a well-deserved reward but also serves as a source of motivation, boosting their morale and job satisfaction. It fosters a positive working relationship and can lead to even better service in the future. So, while tipping isn't obligatory, it's a gesture of gratitude that can make a world of difference to those who work tirelessly to keep your space clean and comfortable.

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24 – HOUR SERVICE GUARANTEE

We understand that cleaning is a very subjective and individualized service, so occasionally an area might not be cleaned to your satisfaction. If there is an area you are not happy with, Ditch the Dirt Cleaning Services will gladly reclean it, but refunds are not available. If you have any problems or complaints, please contact us within a day of your cleaning, and we will try our best to resolve them.

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TERMINATION

Ditch the Dirt Cleaning Services maintains the prerogative to decline or terminate cleaning assignments and schedules at its discretion. This decision may be taken for various reasons, including but not limited to concerns related to harassment, disruptive behavior, or any situation that poses challenges to the well-being of our staff and the quality of our service. Our commitment to a safe and respectful working environment for our team members remains paramount, and we appreciate your understanding and cooperation in ensuring a harmonious working relationship. The client reserves the right to cancel any scheduled cleanings by following our cancellation policy.

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LIABILITY AND INSURANCE

The Service Provider agrees to carry adequate liability insurance to cover any damages or losses incurred during cleaning. The Client agrees to report any damages or losses within 48 hours of discovering them.

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CONFIDENTIALITY

The Parties agree to keep all information obtained during the provision of services confidential.

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INDEMNIFICATION

The Client agrees to indemnify and hold harmless the Service Provider – DITCH THE DIRT CLEANING SERVICES, LLC from any claims or liabilities arising from services provided on the Client's premises, including any, and all liabilities related to any failure of the alarm system or not arming the alarm system properly.

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ACCESS AND SECURITY

It is required of you to grant complete access to the house. To ensure efficiency and thoroughness, our professionals follow a set order when doing their tasks. Your cleaning will take longer if you have to tell our technicians to clean in a different order or to start with a different location. If necessary, we are pleased to provide this service; however, for us to arrange the extra time, you must phone us in advance of the cleaning. Our team's overtime will be billed at our hourly rate, which is currently billed at fifteen minutes increments. You can provide Ditch the Dirt Cleaning services access to your house in a few different ways. Leaving a key with us, which will be kept safe and secure in our key safe, is the most convenient option. Your name or address will never be associated to a key; all keys will be coded for protection. Due to security concerns, we will not return your keys by mail. You may have to pick it up from our office with a valid picture ID. Please provide your Ditch the Dirt Cleaning Services cleaner with access instructions for any alarm systems you may have before they arrive. If leaving a key with Ditch the Dirt, Cleaners is not possible for your safety, you may meet the service provider at your home. Please refer to our Cancellation Policy if Ditch the Dirt cleaning Services tech is unable to have access to your home within the prearranged arrival window. If none of the afore-mentioned options work for you, please get in touch with us to discuss your options.

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SERVICE LIMITATIONS Exclusions for High-Risk Areas:

We cannot perform cleaning in areas deemed high-risk or hazardous, such as mold-infested or biohazard zones, without proper prior arrangements.

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No Exterior Services:

Our services are limited to interior cleaning only and do not extend to exterior spaces, including windows outside ground level.

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Heavy Machinery and Equipment:

We do not handle heavy machinery, industrial equipment, or any specialized appliances that require specific knowledge or certifications.

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No Pest Control Services:

Our services do not include pest control, removal, or any activities related to extermination.

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Electrical or Plumbing Work:

We do not provide electrical or plumbing services, including the removal or installation of fixtures, appliances, or any activities requiring a licensed technician.

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No Structural Repairs: Cleaning services do not cover structural repairs, renovations, or maintenance, and we cannot address issues related to the structural integrity of your property.

Limited Liability for Valuables: While we take utmost care, we have limited liability protection for breakages or damages to valuable items, antiques, or sentimental possessions. These should be excluded from cleaning requests.

Minimum Cleaning Hours: Depending on the scope of cleaning required, there may be a minimum time commitment for each cleaning visit.

Sensitive Materials: We do not handle sensitive or confidential materials and cannot be held responsible for the handling or security of such items.

Restricted Accessibility: If cleaning areas are obstructed or inaccessible due to clutter or safety concerns, we may not be able to clean those areas.

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Safety Limitations: For safety and insurance purposes, we do not use ladders taller than two steps.

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Cleaning Reach: We will make every effort to clean all visible areas with extension tools like dusters or vacuum extensions.

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Weight Restriction: Items weighing more than 25 pounds cannot be moved by our staff.

Firearms Handling: We do not touch or relocate firearms for cleaning. Clients who own firearms should move them to areas we do not clean.

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Bio-Hazard Materials: We do not handle animal or human feces, urine, vomit, blood, or similar biohazard materials.

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Bleach Usage: We do not normally or ordinarily use bleach unless specifically requested by the client, and any potential damage caused by its use is not our responsibility. A cleaner may decide to use bleach if it would be the only means they can use to achieve a certain result.

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Living Space Cleaning: Our cleaning services are limited to "living spaces" with air conditioning.

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No Debris Removal: We do not remove or haul away trash, debris, or furniture, including postconstruction clean-ups.

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Construction Clean-Up Policy: Before starting a new construction clean-up job, all equipment, tools, and debris must be removed. It's highly recommended that all work orders for construction are completed before our final cleaning. We do not guarantee the outcome of cleanings falling under "NEW CONSTRUCTION" due to potential interference from ongoing construction activities.

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No Child or Pet Supervision: Our services do not include child or pet supervision, and clients are responsible for the safety and care of their children and animals during cleaning.

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No Cooking or Food Preparation: We do not engage in cooking, food preparation, or any culinary activities as part of our services.

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No Gardening or Landscaping: Our services are confined to interior cleaning and do not extend to gardening, landscaping, or outdoor maintenance.

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Limited Cleaning in Hazardous Conditions: We will not perform cleaning in hazardous conditions, such as extreme biohazard situations, without prior arrangements and necessary protective measures.

Limited Service in Health-Crisis Environments: In cases of infectious disease outbreaks or health crises, services may be restricted to safeguard the health of both clients and staff.

We are NOT equipped to clean bug infestations, bodily fluids, or extensive grease or fire damage. If our cleaning crew do not feel safe in a home or environment, they will leave, or we will remove them.

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NON-SOLICITATION

The Client agrees not to solicit or hire any employees of Ditch the Dirt Cleaning Services during the term of this Agreement and for 1 year after its termination. When agreeing to services with Ditch the Dirt Cleaning Services, you agree not to solicit for hire any staff member introduced to you by Ditch the Dirt Cleaning Services for any home-related services. We spend a lot of time, money, and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, each cleaning technician signs an agreement barring them from personally and directly acceptive and performing any home-related service for any of our past or present customers. However, if you do wish to employ a staff member directly, please discuss this matter with the management of Ditch the Dirt Cleaning Services. If you are found to have solicited one of our staff, please be advised that our referral/ training fee is $3,500 per hired employee. We consider our employees our most valuable asset and charge accordingly

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GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of TEXAS, USA.

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AMENDMENTS

Our terms and conditions are subject to periodic updates to ensure their accuracy and relevance. Any modifications or revisions will be made as needed, and the updated terms and conditions will be promptly published with a clear indication of the revised date. We encourage our clients and users to review these terms regularly to stay informed about any changes to our policies and practices.

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SEVERABILITY

If any provision of this Agreement is deemed to be unenforceable, the remaining provisions shall remain in full force and effect.

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OUR CONTACT INFORMATION

If you have any questions, we are only a phone call away.

You can call us at 713-291-6777.

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